If you know an adult is at risk of abuse or neglect you must report it

Contact Sandwell Enquiry Team on 0121 569 2266 between 9 am till 5.30 pm Monday to Thursday, and 9am till 5pm on Friday. You can also email

Sandwell Enquiry Team
PO Box 15825
B69 9EL

Call: 0121 569 2266
Fax 0121 569 5789

After 5.30pm Monday – Thursday, 5pm Friday and all day Saturdays and Sundays ring the Emergency Duty Team (EDT) on 0121 569 2355

Procedures for Professionals and Practitioners

Professionals & Practitioners

SSAB have adopted the Safeguarding adults: multi- agency policy and procedures for the West Midlands. It is our firm belief that adults with care and support needs are best protected when procedures between statutory agencies are consistent across the West Midlands region.

To ensure that you always use the most up-to-date versions of the policy, procedures and guidance, we recommend that you access them using the website and not as downloaded files/documents. Below are the new West Midlands Adult Safeguarding Policy & Procedures applicable from 1st April 2015.


For more information on national Safeguarding Adult Policies and Guidance see: Care Act 2014 Care Act Statutory Guidance “MCA Code of Practice” Link to MCA Code of Practice “DoLS Code of Practice” Link to DoLS Code of practice DoLS Guidance and Forms

Complete the correct forms

Fill in the Safeguarding Adults Concern Form and any additional forms you need to use, according to the procedures

Follow the correct procedure

Sandwell adopt the Safeguarding adults: multi agency policy and procedures for the West Midlands. This gives clear guidance on how to respond when abuse is suspected or reported.

Check all the local guidance, policies, and procedures for the information you need


Making Safeguarding Personal

The following publications are available to help to keep the safeguarding adults process person centred and help individuals to identify the outcome they want. They can be used on a one-to-one basis or collectively..

Useful contacts